MebudCloud

Terms of Service

Last updated: September 27, 2025

Mebud Cloud — Terms of Service

Last Updated: 27th September 2025
Effective Date: 27th September 2025

These Terms of Service (the “Terms” or the “Agreement”) govern your access to and use of websites operated by Mebud Cloud (collectively, the “Site”), including https://mebudcloud.com and https://my.mebudcloud.com, as well as any related subdomains, client portals, APIs, software, documentation, and services we provide (collectively, the “Services”). By creating an account, placing an order, paying an invoice, or using any Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

This Agreement is intended as a public agreement under Art. 633 of the Civil Code of Ukraine. Under Art. 642, your payment for Services constitutes full and unconditional acceptance of these Terms.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind such entity. If you do not have such authority, or if you do not agree with these Terms, you must not use the Services.

1. Parties, Contact & Incorporation by Reference

  • Provider: Mebud Cloud (the “Company”, “we”, “us”, “our”) — [Mebud Cloud Services Limited],

  • Client: The individual or legal entity that accepts these Terms (the “Client”, “you”).

Official Contact Emails

Policies Incorporated by Reference (collectively, the “Policies”):

  • Service Level Agreement (SLA)

  • Privacy Policy

  • Cookie Policy

  • Website Terms

  • Cancellation & Refunds

  • Acceptable Use Policy (AUP): Section 10 herein and any standalone AUP page if published

In the event of conflict, an executed Order Form or Service Order prevails, then these Terms, then the Policies.

2. Definitions

  • “Account” means your registered profile on the Client Portal (e.g., my.mebudcloud.com).

  • “Order” or “Service Order” means a purchase flow, signed quote, accepted proposal, or invoice referencing Services, term, quantities, pricing, and options.

  • “Content” means any data, files, code, media, or materials you or your end users upload, store, transmit, or process via the Services.

  • “End User” means any individual or entity who directly or indirectly uses your instance of the Services.

  • “Dedicated Servers” means bare-metal servers with dedicated CPU/RAM/storage and optional high-throughput ports (e.g., 10–20 Gbps).

  • “Streaming Servers” means high-bandwidth dedicated servers optimized for steady/high egress throughput (e.g., IPTV/OTT, VOD origins, large downloads).

  • “VPS” means virtual private servers with dedicated or fair-share resources.

  • “Unmetered” means no fixed TB cap, subject to Fair Use and technical limits (including 95th percentile and burst policy).

3. Eligibility; Account Registration; Representations

3.1 Minimum Age. Services are intended for users 18+. By using the Services you represent you are 18 or older.

3.2 Accurate Information. You must provide and maintain accurate, current, and complete information—legal entity name, billing contact, address, email(s), and phone.

3.3 Authority. If you use the Services on behalf of another entity, you represent you are authorized to bind that entity.

3.4 Account Security. You are responsible for all activities under your Account. Maintain strong passwords, enable MFA where available, restrict privileged access, and promptly notify us of any suspected compromise. We are not liable for losses arising from compromised credentials.

4. Service Description; Scope; Changes

4.1 General. We provide infrastructure services including VPS, Dedicated, and Streaming Servers; domain and DNS tooling; bandwidth and IP resources; software licenses; and related support, as specified in your Order and the Client Portal.

4.2 Regions. Current standard regions include Netherlands (NL) and Ukraine (UA); availability may vary. Custom regions may be available on request.

4.3 Network & Hardware Changes. We may modify network routes, hardware models, storage media, or virtualization stacks to maintain or improve the service. We will not make changes that materially degrade the Service, except as required by law or for security.

4.4 Beta/Preview Features. Features labeled beta/preview are provided “as is”, may be modified or withdrawn at any time, and are excluded from SLA.

4.5 Third-Party Services. Some features rely on third parties (e.g., data centers, carriers, storage, licenses, payment gateways). Their terms may apply in addition to ours.

5. Ordering; Provisioning; Migrations

5.1 Order Acceptance. Orders are subject to our acceptance. We may decline or cancel where fraud risk, sanctions, or technical infeasibility exist.

5.2 Activation.

  • Automated: Provisioned immediately upon payment; access details auto-issued.

  • Human-Assisted: We may verify details before final activation; we aim to complete within 24 hours of payment barring stock constraints.

5.3 Migrations. We may assist with best-effort migrations subject to feasibility. You are responsible for validating results, application compatibility, DNS changes, and cutover testing.

5.4 Trial/POC. Trial access (if any) is limited, non-transferable, revocable, and may be terminated at any time.

6. Term; Auto-Renewal; Cancellation

6.1 Term. Services begin on activation and continue for the billing period specified (monthly unless otherwise stated).

6.2 Auto-Renewal. Services renew automatically for the same term unless canceled before the next renewal date per the Client Portal instructions.

6.3 Cancellation. You may request cancellation at any time in the Client Portal (immediate or end-of-term). Data is permanently deleted after cancellation windows per Section 16 (Data Retention/Deletion). Fees already due remain payable.

7. Fees; Billing; Taxes; Overage; Chargebacks

7.1 Fees. You agree to pay all fees (recurring, non-recurring, usage-based, overages, IP blocks, add-ons, license fees) in your Order/Portal. Unless otherwise stated, fees are non-refundable.

7.2 Prepayment. Services are billed in advance for the term selected. Usage and certain add-ons may be billed in arrears.

7.3 Currencies & Gateways. We may accept multiple currencies/payment methods (e.g., card, bank transfer, crypto via a PSP). Gateway and network fees may apply. For crypto payments, exchange rates and network fees can materially reduce net amounts received.

7.4 Overage & Fair Use. “Unmetered” bandwidth is subject to Fair Use (Section 11). Where applicable, 95th percentile or sustained line-rate usage may incur additional fees or capacity requirements.

7.5 Taxes. Prices exclude taxes, levies, duties, or similar governmental assessments. You are responsible for all such taxes (excluding taxes based on our net income). Provide valid exemption certificates where applicable.

7.6 Late Payments. Unpaid invoices may incur late fees, service suspension, and/or collections. We may apply funds from your Account balance to past-due invoices.

7.7 Chargebacks/Disputes. Initiating a chargeback without first contacting us may result in immediate suspension/termination. We will contest invalid chargebacks and pass through related fees.

7.8 Price Changes. We may change prices with 30 days’ notice to active Clients, except where fixed pricing applies for a prepaid term (licenses excluded).

8. Refunds

Refund eligibility is described in our Cancellation & Refunds Policy. Setup fees, domain fees, IP blocks, third-party licenses, abuse-terminated services, and usage/overage fees are not refundable. Crypto refunds (if any) are net of network/processor fees and may be made in USD or an equivalent currency at our discretion.

9. Resellers & End Users

You may resell certain Services. As a reseller, you (i) remain the sole point of contact for your End Users, (ii) are responsible for their compliance with these Terms and the AUP, and (iii) must handle level-1 support. We do not provide support to your End Users unless separately agreed.

10. Acceptable Use Policy (AUP)

10.1 Lawful Use Only. You and your End Users must use the Services in compliance with applicable laws and regulations.

10.2 Prohibited Content/Activities include, without limitation:

  • Pirated software, warez, torrent trackers, public indexers.

  • Malware, botnets, command-and-control, phishing kits, credential dumps.

  • Child sexual abuse material; any sexualization of minors.

  • Content depicting bestiality, rape, non-consensual acts, disfigurement, or otherwise grossly violent/objectionable material at our discretion.

  • Illegal drugs/controlled substances; unlawful sale of prescription meds.

  • Incitement to violence, terrorism, or hate against protected classes.

  • Spam/UCE, spoofing, list harvesting, snowshoe campaigns, or use of purchased lists.

  • DDoS attacks, booter services, stressers, port scanning at scale, traffic anonymizers for malicious use.

  • Illegal hacking/cracking, password spraying, brute force, or exploitation.

  • Infringement of third-party IP rights, distribution of copyrighted content without rights.

  • Any activity designed to avoid payment for the Services.

  • Excessive resource consumption harming other clients or our network.

  • Operation of open resolvers, relays, proxies, NTP amplifiers, or misconfigured services that enable abuse.

10.3 Email/Spam. All outbound email must be opt-in and comply with local anti-spam laws (e.g., consent, identification, unsubscribe). We may rate-limit or block abusive mail patterns and require DKIM/SPF/DMARC.

10.4 Security. You must maintain proper hardening, patching, and isolation. You may not interfere with or attempt to bypass security controls or access other tenants’ data.

10.5 Misuse Response. We may suspend or disable Services—immediately and without notice—where we determine, in our sole discretion, that (i) a serious violation exists, (ii) your environment is under active attack impacting others, or (iii) action is required to comply with law.

11. Bandwidth; Ports; Fair Use; “Unmetered”

11.1 Standard Ports. Unless otherwise stated, Dedicated Servers include 1 Gbps ports with upgrade options (e.g., up to 5 Gbps or 10 Gbps). Streaming tiers may include 10–20 Gbps ports.

11.2 Unmetered. “Unmetered” means we do not impose a fixed TB cap; however, throughput is subject to (i) link capacity, (ii) upstream commits where applicable, (iii) 95th percentile billing or equivalent method if specified, (iv) region-specific peering/costs, and (v) fair usage relative to platform stability.

11.3 Shaping & Bursting. We may shape traffic to ensure stability for all clients and/or require additional capacity commits for sustained near line-rate usage.

11.4 Abuse & Null Routing. For attacks, we may null route target IPs or apply DDoS mitigations. Long-running events or persistent targeting may require upgraded protection or service relocation.

12. IP Addresses & DNS

12.1 Allocation. IPs are leased, not sold, and must be justified (RIPE/ARIN policies as applicable). We may re-number on reasonable notice.

12.2 rDNS. rDNS is available on request if justified. Misuse (spam, blacklists) may lead to revocation.

12.3 Blacklisting. If your use results in blacklisting of our IP ranges or mail servers, you are responsible for remediation costs and specialist time.

12.4 Geolocation. Public geolocation updates are third-party controlled and may lag or differ by database.

13. Software Licenses; BYOL

We may provide third-party licenses (e.g., cPanel, Windows, streaming software). License terms of the publisher apply. You must not exceed licensed limits. BYOL (bring-your-own-license) must be properly licensed and compliant.

14. Data Protection; Privacy; Logs; Subprocessors

14.1 Privacy. We process Client personal data according to our Privacy Policy. You affirm you have obtained necessary consents for data you provide.

14.2 Data Location & Transfers. Services are provided from Ukraine and other regions as applicable; data may be transferred cross-border to operate the Services. If you do not consent, do not use the Services.

14.3 Subprocessors. We may use subprocessors (e.g., data centers, CDNs, payment providers). We remain responsible for their performance under this Agreement.

14.4 Logs & Telemetry. We may collect system logs, performance metrics, and usage statistics to operate, secure, and improve the Services.

14.5 Security Measures. We implement reasonable technical and organizational measures; however, you are responsible for securing your applications, accounts, and Content.

15. Content; Copyright; Notices; Takedown

15.1 Ownership. You retain ownership of your Content. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display your Content solely to provide the Services.

15.2 Copyright/Related Rights Notices. We handle notices consistent with Ukrainian law and applicable international obligations in Ukraine. Upon receiving a valid notice, we will forward to the Client for action within 24 hours. If you fail to act, we may restrict access to the specified material. We will inform both parties of measures taken within 48 hours of receipt.

15.3 Repeat Infringers. We may terminate accounts of repeat infringers at our discretion.

Copyright/Abuse Contact: abuse@mebudcloud.com (English).

16. Backups; Retention; Deletion; Disaster Recovery

16.1 Backups. Unless explicitly included in your plan, backups are your responsibility. We recommend off-platform backups and periodic recovery testing.

16.2 Retention. We may retain system logs and minimal operational data for security and compliance for a limited time. Backup retention (if included) is as stated in your plan.

16.3 Deletion. After cancellation or termination, we may delete data at any time after the effective date, and in any case within commercially reasonable timelines. Data may persist in backups for a limited period.

16.4 RTO/RPO. Recovery time objectives (RTO) and recovery point objectives (RPO) apply only if specified in your plan or the SLA.

17. Maintenance; SLA; Credits

17.1 Maintenance Windows. We conduct routine maintenance with notice where practical. Emergency maintenance may occur without notice.

18. Suspension; Termination

18.1 For Cause. We may suspend or terminate Services (in whole or part) immediately if:

  • invoices are overdue;

  • you or your End Users breach these Terms or AUP;

  • we receive credible legal demand or court order;

  • your environment poses security risks or disrupts the platform;

  • prohibited client/sanctions risk is detected;

  • fraudulent activity is suspected.

18.2 Effect of Termination. All fees due remain payable. Upon termination, your data may be deleted per Section 16.

19. Export; Sanctions; Prohibited Clients

You represent that you and your End Users are not subject to sanctions and will comply with export controls (Ukraine, EU, and other applicable regimes). We do not provide services to prohibited clients (sanctioned countries/entities/individuals). We may suspend/terminate where sanctions risk exists.

20. Beta, Trial, and Evaluation Services

Provided as-is, without warranty, may be rate-limited, and may be discontinued at any time. No SLA applies. Do not use for production workloads without backups.

21. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEBUD CLOUD AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, BUSINESS INTERRUPTION, OR DATA LOSS), EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE AFFECTED SERVICE IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS—IF SO, THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED.

23. Indemnification

You shall defend, indemnify, and hold harmless Mebud Cloud and its affiliates, directors, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your Content or End User content; (ii) your or your End Users’ use of the Services; (iii) alleged infringement, misappropriation, or violation of law; (iv) spam/blacklisting caused by your use; or (v) your breach of these Terms.

24. Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, embargoes, government actions, power failures, Internet failures, DDoS, or failures of third-party providers.

25. Confidentiality

Non-public information provided by either Party that is marked confidential or would reasonably be understood as confidential shall be protected with reasonable care and used only to perform obligations under this Agreement. Exclusions include information that is public, independently developed, or rightfully obtained without confidentiality obligations.

26. Publicity; Marks

You grant us permission to use your name and logo in customer lists and marketing materials, subject to reasonable brand guidelines and your right to withdraw consent with written notice. Neither Party may issue press releases referencing the other without prior written approval.

27. Feedback

You grant us a perpetual, irrevocable, royalty-free license to use suggestions, enhancement requests, or other feedback you provide, without obligation.

28. Governing Law; Dispute Resolution

28.1 Law. This Agreement is governed by the laws of Ukraine, without regard to conflict-of-laws principles.

28.2 Arbitration. Any dispute arising out of or related to this Agreement shall be finally resolved by arbitration at the International Commercial Arbitration Court at the Ukrainian Chamber of Commerce and Industry, under its Rules. Seat: Kyiv, Ukraine. Language: English. Number of Arbitrators: One (1).

28.3 Injunctive Relief. Nothing prevents either Party from seeking temporary or preliminary injunctive relief in a court of competent jurisdiction.

29. Notices

Notices must be in writing and delivered by email or courier to the contacts in Section 1. Email is deemed received upon delivery confirmation. You must keep your contact details current.

30. Assignment; Subcontracting

You may not assign this Agreement without our prior written consent (not unreasonably withheld). We may assign or subcontract obligations; subcontracting does not relieve us of our obligations to you.

31. Entire Agreement; Severability; Waiver

This Agreement (including Policies and Orders) constitutes the entire agreement and supersedes prior or contemporaneous understandings. If any provision is invalid, the remainder remains in effect and the provision shall be replaced with an enforceable term that most closely reflects the original intent. Failure to enforce a provision is not a waiver.

32. Modifications to the Terms

We may modify these Terms at any time. We will post updated Terms with a “Last Updated” date. Changes take effect immediately unless otherwise stated. If you do not agree, you must discontinue use of the Services; continued use constitutes acceptance.

33. Service-Specific Terms

33.1 VPS

  • Resources. Unless otherwise stated, CPU is fair-share with burst; RAM and storage as per plan.

  • Noisy Neighbor Controls. We may throttle abusive processes impacting node stability.

  • Snapshots/Backups. Only where explicitly included; otherwise, you must maintain external backups.

33.2 Dedicated Servers

  • Bare Metal. Single-tenant hardware with specified CPU/RAM/storage.

  • Storage Types. NVMe/SSD/HDD subject to stock; equivalent or better substitutions may occur.

  • RAID. If RAID is included, we provide the stated level; rebuild risk remains. You are responsible for backups irrespective of RAID.

33.3 Streaming Servers (10–20 Gbps)

  • Throughput. Designed for higher egress. “Unmetered” subject to Fair Use and 95th percentile where applicable.

  • Workloads. Suitable for IPTV/OTT, VOD origins, file delivery. You must hold all necessary rights.

  • Sustained Usage. Near line-rate 95th percentile usage may require additional capacity or custom commit pricing.

33.4 IP & ASN (if applicable)

  • Justification. Subject to RIR policies; we may request utilization data.

  • Abuse Desk. You must respond to abuse complaints within 24 hours.

34. KYC/AML; Fraud; Security Reviews

We may request identity, corporate, or payment verification at sign-up and periodically. We may delay or deny activation where verification fails or fraud is suspected. We reserve the right to conduct security reviews of your configuration for platform safety.

35. Prohibited Clients & Export Controls

We do not provide services to clients subject to sanctions, embargoes, or export restrictions (Ukraine, EU, U.S., and other applicable lists). You represent that neither you nor your End Users are located in or ordinarily resident in any sanctioned jurisdiction or on any restricted party list.

36. Support; Escalations; On-Call

Standard support is provided via ticket/email during published hours. Response and resolution targets are set in the SLA. Premium/on-call coverage may be available under a separate agreement.

37. Language

The governing language of these Terms is English. Translations are for convenience only; the English version prevails.

38. Survival

Sections regarding fees due, confidentiality, IP, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and any provisions that by their nature should survive, shall survive termination.

Contact

Mebud Cloud
Mebud Cloud Services Limited
support@mebudcloud.com | abuse@mebudcloud.com | partnership@mebudcloud.com

Annex A — Abuse Reporting Workflow (Informative)

  1. Report Submission: abuse@mebudcloud.com with complete details, logs, timestamps, and proof of rights (for IP claims).

  2. Initial Review: We validate scope and forward to Client within 24 hours where applicable.

  3. Client Action: Client must remediate or counter-notify with evidence.

  4. Interim Measures: We may suspend content/IPs or apply network controls to protect platform stability.

  5. Closure: We notify reporter and Client of measures taken within 48 hours from acknowledgement, subject to complexity.

Annex B — Fair Use Guidance (Informative)

  • Unmetered Bandwidth: No hard TB cap; does not guarantee continuous full line-rate.

  • Sustained High Egress: We may require capacity upgrades or commit contracts.

  • Shared Fabric: We balance stability across tenants and may shape bursty or abusive patterns.

  • Logs & Transparency: We can provide graphs/95th data upon request for billing disputes.